The short version:
- Every refund has a 3–5% payment-processing fee deducted.
- Once a licensed provider has approved your case, no refund is possible.
Refunds before your case is approved
If you've paid but a licensed provider hasn't yet reviewed and approved your case, you can ask for a refund. We'll send your payment back to the same payment method you used, minus a 3–5% processing fee.
Why the fee? Card processors charge us a fee on every payment, and they don't give it back when we issue a refund. That part of the cost was already spent processing your payment.
Refunds usually appear in your account within 5 to 10 business days, depending on your bank.
After approval: no refunds
Once a licensed provider approves your case, your care is already in motion: your clinical information has been reviewed and your care plan is set. From that point on, no refund is possible - in full or in part.
How to ask for a refund
Message us through your secure patient portal. If you can't get into the portal, use our contact page.
This policy is part of our Terms of Service. Roxy Clinic is the brand of Metro Area Modern Reproductive Care LLC.